Shipping policy

Shipping Policy – thenordicduo.com

Last updated: March 12, 2026

1. Shipping Area

Bergagruppen i Sverige AB ships orders internationally through our website thenordicduo.com.

2. Shipping Method

All orders are shipped using PostNord.

3. Processing Time

Orders are typically processed within 1–2 business days after payment has been confirmed.

4. Delivery Time

Estimated delivery time is 3–5 business days. Delivery times may vary depending on destination, local shipping conditions, and possible customs processing for international shipments.

5. Shipping Costs

Any shipping costs will be clearly displayed at checkout before completing the purchase.

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country. These fees are the responsibility of the customer.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email. If tracking is available, tracking details will be included.

7. Unclaimed Packages

If a package is not collected and is returned to us, we reserve the right to charge the customer for return shipping and handling costs.

8. Damaged Shipments

If your package is damaged upon delivery, please report it immediately to the shipping carrier and contact us at retur@thenordicduo.com as soon as possible.

9. Delays

We are not responsible for delays caused by the shipping carrier or other circumstances beyond our control.