Refund policy

Return Policy – thenordicduo.com

Last updated: March 12, 2026

1. Right of Withdrawal

As a customer, you have the right to withdraw from your purchase within 14 days of receiving the product, in accordance with applicable consumer protection laws for distance selling.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused

• The product must be returned in its original condition

• The return must be initiated within 14 days of receiving the product

• The customer is responsible for the return shipping costs

3. How to Request a Return

To start a return, please follow these steps:

1. Contact us at info@thenordicduo.com

2. Include your order number and the reason for the return

3. Send the product back according to the instructions you receive from us

4. Refunds

Once we have received and inspected the returned product, we will process the refund using the same payment method used for the original purchase.

5. Defective or Faulty Products

If you receive a defective or faulty product, you have the right to file a complaint in accordance with applicable consumer protection laws. Please contact us at info@thenordicduo.com and we will assist you with the process.